Billing & Shipping
store-eu.monsroyale.com is operated by Mons Royale Europe GmbH an Austrian registered business
Billing is completed in EURO, the biller on your statement will be Mons Royale Europe GmbH.
Dispatch is made from our third party warehouse JARS in Hall in Tirol.
Free Delivery within Europe for all purchases over €50.
Order processing and dispatch the next working day. Orders received on Saturdays, Sundays and Public Holidays will be processed on the following business day.
Freight target delivery is 2-3 days within Europe main centers; this does not include weekends or public holidays.
No PO Boxes, please use physical address, and as a signature is required please make sure it is an address where you will be avaialble to sign during business hours.
If goods are lost or damaged in transit, please contact us within 7 business days at firstname.lastname@example.org. We will offer you the choice of a replacement or a full refund once we have received confirmation from our carriers that delivery was not successful.
We reserve the right to refuse orders or negotiate delivery fees.
For shipping outside of Europe please click the flag above to change region.